Service Closures and Disruptions

Last Updated: January 21, 2022, 12:01 a.m.

Due to the COVID-19 pandemic, Regional headquarters is closed to the public. The following Regional services are also closed or cancelled. All Council and Committee meetings​ will be held electronically until further notice due to COVID-19.


Fort Erie Urgent Care Centre temporarily closed

As of Thursday, Jan. 6 at 11 p.m., Fort Erie's Urgent Care Centre is temporarily closed to redeploy staff due to critical shortages of staff and escalating patient volumes. Learn about your health care options​.

Child and Family Centres

EarlyON Child and Family Centres Closed
EarlyON locations across Niagara are closed until further notice.

Clinics / Classes

Healthy, Safe and Strong Modified service
Due to COVID-19, all in-person exercise classes are temporarily suspended. Virtual attendance is available as of Jan. 3. If you're currently registered for a program, call 905-984-2621 for information on how to participate.
Learn more and register online for our virtual exercise program.
Food handler certification Cancelled

All Safe Food Handler courses and exams are cancelled until further notice.

Positive parenting Modified service

Due to COVID-19, all Positive Parenting classes are temporarily suspended.

For parenting questions, contact Niagara Parents, Monday to Friday from 8:30 a.m. - 4:15 p.m. at 905-684-7555 or 1-888-505-6074 ext. 7555 or email niagaraparents@niagararegion.ca.​

Prenatal appointments Modified service

Due to COVID-19, all prenatal appointments are temporarily suspended.

For parenting questions, contact Niagara Parents, Monday to Friday from 8:30 a.m. - 4:15 p.m. at 905-684-7555 or 1-888-505-6074 ext. 7555 or email niagaraparents@niagararegion.ca.​

Baby's sleep Modified service

Due to COVID-19, all infant sleep workshops are temporarily suspended.

For parenting questions, contact Niagara Parents, Monday to Friday from 8:30 a.m. - 4:15 p.m. at 905-684-7555 or 1-888-505-6074 ext. 7555 or email niagaraparents@niagararegion.ca​​.

Long-term Care Homes

Upper Canada Lodge Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Rapelje Lodge Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Gilmore Lodge Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

Meadows of Dorchester Restricted access

Long-term care homes are operating as per Provincial guidelines. For more information, contact the long-term care home.

T. Roy Adams Centre Closed to visitors

​Services are suspended to safeguard the health and well-being of seniors against COVID-19.

Adult Day Service Facilities

West Niagara Modified service
In-person programs are suspended. Virtual attendance is available. If you're registered for a program, call 905-984-2621 for information on how to participate.​
Upper Canada Lodge Modified service
This program has been relocated to Niagara North at 350 Ontario St., St. Catharines.
 
In-person programs are suspended. Virtual attendance is available. If you're registered for a program, call 905-984-2621 for information on how to participate.​
The Woodlands of Sunset Modified service

In-person programs are suspended. Virtual attendance is available. If you're registered for a program, call 905-984-2621 for information on how to participate.​

 

Gilmore Lodge Modified service

This program location has been relocated to Northland Pointe in Port Colborne.  

In-person programs are suspended. Virtual attendance is available. If you're registered for a program, call 905-984-2621 for information on how to participate.​
Linhaven Modified service
This program has been relocated to Niagara North at 350 Ontario St., St. Catharines.
 
In-person programs are suspended. Virtual attendance is available. If you're registered for a program, call 905-984-2621 for information on how to participate.​
Northland Pointe Modified service
In-person programs are suspended. Virtual attendance is available. If you're registered for a program, call 905-984-2621 for information on how to participate.​
Niagara North Modified service
In-person programs are suspended. Virtual attendance is available. If you're registered for a program, call 905-984-2621 for information on how to participate.​
 
Outreach Services Modified service

In-person community visits are permitted based on priority.

Screening is required before booking an appointment and on the day of the appointment.

Staff will wear appropriate personal protective equipment for the duration of the home visit, including mask, eye protection, gloves / gown as needed.

New referrals are being accepted. Contact our intake at 905-984-2621.

Public Health Offices

Fort Erie Closed to public

The Fort Erie Public Health office is closed to the public until further notice.

Niagara Falls Closed to public

​The Niagara Falls Public Health office is closed to the public.

Welland Closed to public

​The Welland Public Health office is closed to the public.

Thorold / St. Catharines Closed to public

The Public Health office at Regional headquarters is closed until further notice.

Well Water Testing Service changes

Due to COVID-19, most locations are closed for pick-up and drop-off of water samples or testing bottles. Find out where you can continue testing your private water system.

Tick submission Suspended

​Tick submissions are temporarily suspended.

If you have a tick you would like identified, you can refer to etick.ca for a quick identification resource.

Ticks can also be placed in the refrigerator and saved for submission at a later date.

Tick submissions are for surveillance purposes only and not for diagnosis. If you have concerns, contact your health care provider.

Business and Finance

Business Licensing Office Closed to public

​The Business Licensing office is closed to the public. Services are being provided Monday to Friday, 9 a.m. to 4 p.m. by phone at 905-980-6000 ext. 6380 and email at licensing@niagararegion.ca.

Sexual Health Centres

Fort Erie Closed

The Fort Erie Sexual Health Centre is closed until further notice.

Welland Closed

​The Welland Sexual Health Centre is closed until further notice.

Niagara Falls Closed

​The Niagara Falls Sexual Health Centre is closed until further notice.

Waste Collection and Landfills

Waste Management Outreach Services Service changes

Waste Management Services isn't accepting requests for in-person tours or special event recycling services at this time. Virtual and in-person presentations will be provided on a first come, first served basis as resources are available.

Contacts

Regional dispatch: 905-984-3690

Call 211 for a list of services

Call 911 for emergency assistance

Media contacts

Contact your local municipality
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